Q: Are your paints safe?
A: We put in tons of research to create non-toxic products for everyone to enjoy. That being said, all our watercolors are safe but should not be ingested nor applied on skin as face or body paint. The same applies for our dry pigments.
Q: Are your paints safe for my natural sable paint brushes?
A: Definitely. Like other brands, we advise you rinse or wash your brushes well every after use.
Q: How do I store my new Pinta PH watercolors?
A: Humidity is our number one enemy in the Philippines - it affects paints and paper alike. Make sure that paints are dry every after use before closing your palette. Then, store them in a dry area. Using a dehumidifier or storing them with a small packet of silica gel will help in deterring any mold growth.
Q: Are your paints vegan?
A: We use honey in our binder so, unfortunately, our paints are not vegan.
Q: How do I use pigments?
A: When handling dry pigments. Pigment particles are very fine and may easily be inhaled. Please use gloves and a respirator to prevent this. Take care as to not ingest or get any dust on your eyes. Use a liquid binder to adhere pigments unto your chosen surface. We also sell gum arabic powder as binder.
Q: Are your dry pigments safe for soap-making or candle-making?
A: All our pigments are formulated only to be used for paints and artist materials. We don't advise you to use them to experiment with making soaps, candles, nor food.
Q: Do you ship abroad?
A: Yes, we use PHLpost for international orders. Please go ahead and choose the appropriate delivery option when you place your order. We will get back to you with the corresponding fee. We pick the cheapest option but with tracking data -registered postal service. Should you want EMS, please tell us but be guided that it is typically more expensive than registered postal mail.
Q: Do you offer cash on deliver (COD)?
A: Sorry, we do not at the moment.
Q: Do you do meet-ups?
A: Sorry, as much as we would like to meet you, we do not offer this service.
Q: My shipping is delayed. Is it lost? Any way to speed it up?
A: We try our best to relay concerns to shipping courriers should anything happen to our products during transit such as delays or lost mail. Unfortunately, we have no control over mail once they are in transit. We can, however, do special delivery services upon request i.e. same day delivery, Lalamove, Grab Pick-up at a scheduled date where the customer will book the delivery service at their own expense. This way, you may choose the delivery fee amount. Please e-mail us at firstname.lastname@example.org for scheduling. Please mind that we are based in Sta. Rosa City, Laguna. We also require you to pay for your order in advance as we don't offer cash on delivery. Once your order is shipped, we will not be held accountable for delays or lost parcels as it is out of our hands.
Q: Do you offer refunds or exchanges?
A: As our products, especially the paints, are made by hand, we try our best to making them as perfect as possible. As such, we do not accept refunds but we can accept exchanges of the same product depending on stock availability. Items for exchange should be in same condition as when purchased. Any visible signs of usage or tampering will not be accepted. We will review your case. Don't hesitate to contact us so we can help you. Unfortunately, we cannot offer refunds nor exchanges to products shipped abroad.